Employment

GGSPro Technical Support Specialist

All interested candidates should forward their resume and cover letter to jobs@griffinmail.com.

Essential Duties and Responsibilities: includes the following. Other duties may be assigned.



X Make treatment & growing recommendations to customers in response to technical inquires by phone, email and fax in a timely & professional manner.

X Answer questions from Customer Service Department & Outside Sales Representatives as it relates to solving customers plant disease and pest management issues. Required to problem solve & making recommendations using own judgment.

X Represent, support & promote Griffin's products to customers through presentations, tradeshows and telephone contact..

X Identifies and resolves problems and make suggests for appropriate corrective action.

X Uses sound judgment in making accurate recommendations to customers.

X Conduct water tests and facilitate sending results with recommendations to customers.

X Coordinate pesticide recertification credits for Griffin sponsored events with the individual State's Department of Agriculture.

X Research, & gather information to create quarterly articles for the customer newsletter (Griffin Gazette) & monthly articles for the Technical Bulletin.

X Give presentations on technical topics to customers in small & large venues.





Competency: To perform the job successfully, an individual should demonstrate the following competencies:



X Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.

X Project Management - Develops and coordinates projects.

X Interpersonal Skills - Interacts effectively at all levels within organization & customer base.

X Verbal Communication - Speaks clearly and persuasively in positive or negative situations.

X Written Communication - Writes clearly and informatively.

X Teamwork - Builds morale and group commitments to goals and objectives by working within the team.

X Judgment - Displays willingness to make decisions. Includes appropriate people in decision-making process.

X Motivation - Sets and achieves challenging goals. Takes calculated risks to accomplish goals.

X Planning/Organizing - Organizes or schedules other people and their tasks by developing realistic action plans.

X Professionalism -Treats others with respect and consideration regardless of their status or position.

X Adaptability - Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.

X Innovation - Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.


Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Education in Horticulture or equivalent years experience necessary. 5+ years of Horticultural experience required, with specific knowledge of plant disease & pest management.

Language Skills: Ability to create or generate computerized reports and memos to communicate status to supervisor and/or owners. Ability to effectively present information and respond to questions from managers, peers, and customers.

Reasoning Ability: Ability to collect data, establish facts, and develop a working solution to obtain missing information. Complete understanding of all accounting functions and the best way to obtain missing information. Must possess the ability to work with various internal and external personalities at every level within an organization; must be able to maintain composure during stressful and often changing environments; must be able to work effectively and calmly with short deadlines and situational conflicts.

Computer Skills: To be effective in this position, the individual must have good Microsoft office product knowledge and experience conducting research on the internet.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To perform this job, the employee must be able to sit for long periods of time, work in front of a computer screen for the majority of the day, use the telephone for the majority of the day, and bend and reach to file records.


All interested candidates should forward their resume and cover letter to jobs@griffinmail.com.